Globie | User Policy

Globie Reasonable User Policy

ObieTel has prepared this Reasonable Use Policy ("Policy") as a guide for its customers to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of its unlimited calling plans and features. This Policy is based upon the relevant provisions in our Terms of Service and is applicable to all our services.

Normal, Reasonable Mobile in-app Use

ObieTel's mobile in-app unlimited service plans and features are for normal personal, non-commercial use. Normal, reasonable use on ObieTel's unlimited mobile in-app plans must be in accordance with this Reasonable Use Policy, our Terms of Service are consistent with the types and levels of usage by typical customers on the same mobile app calling plan. Unauthorized or excessive use beyond that normally experienced by typical mobile app, customers may create network congestion that will manifest itself in increased busy signals for themselves and others, and may result in service termination.

Impermissible Use(s)

ObieTel evaluates customer usage in comparison to typical levels of permissible usage engaged in by legitimate customers (residential use under residential service plans, small business use under small business service plans, or affiliate use under co-branded service offers or plans).
Each of the following is impermissible under ObieTel's unlimited plans and considered outside of normal use:
operating a business, even if operating from the residence
operating any other enterprise, including not-for-profit or governmental
operating a call center
resale to others
auto-dialing or fax/voice blasts
telemarketing
without live dialog, including use as a monitor, intercom or for transcription purposes

ObieTel's unlimited calling plan customers use less than 1200 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on (NOTE: Unlimited Calling Plans to the Philippines are subject to different limitations, including, but not limited to 1000 minutes for the 7 day plan, 5000 minutes for the 30 day plan, and a maximum of 5 unique call recipients within the Globe network). A customer's aggregate usage may be considered outside of normal use if it exceeds 1200 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive:
more than five unique destination numbers called;
call lengths;
call forwarding/transferring;
conference calling;
short duration calls;
number of calls made during a month,
number of calls made to a conference calling service during a month;
number of calls made during business hours;
number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy Based on such a combination, ObieTel may determine that abnormal, unreasonable or impermissible usage is occurring when compared to typical customers on the same calling plan, and may take appropriate steps described below to enforce this Policy and the Terms of Service ("ObieTel's Rights").

ObieTel may also determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps described below even if the number of minutes used is not excessive, when a customer's calling patterns during more than one month reflect excessive:
more than five unique destination numbers called;
call lengths;
frequency of call forwarding/transferring;
conference calling;
short duration calls;
number of calls made during a month;
number of calls made to a conference calling service during a month;
calls made during business hours;
number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or other calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy

For Lawful and Appropriate Purposes Only; ObieTel's Rights, You may not use our service or devices in any way that is illegal, fraudulent, improper or inappropriate. You may not use any automated means to manipulate our service or use our service to violate any law, rule, regulation or any third party's intellectual property or personal rights.

Other practices may be relevant in determining Legitimate Use and ObieTel reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. ObieTel may at its option, terminate or suspend its relationship with you, and your use of any ObieTel product immediately if it determines you are using the product contrary to this RUP.

Subject to this RUP, ObieTel’s unlimited subscriptions allow unlimited calls to landlines in the applicable subscription countries (excluding special, premium, service and non-geographic numbers) for the time period specified at the time of purchase. Unlimited calls to mobiles may also be included where stated at the time of purchase. All calls will be disconnected and require a re-dial after a 4-hour duration.

We reserve the right to review your account and take further action, including, but not limited to, immediate suspension of your ObieTel service if account usage is beyond normal standards for typical customers on the same calling plan, impermissible or detrimental to other customers' ability to use the service or adversely affects our operations. We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers on the same plan(s). If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and may provide you with the opportunity to correct the improper usage. If we afford you the opportunity to correct your abnormal usage patterns and you fail to immediately conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates for that plan, implement other limitations or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights.

Changes

ObieTel reserves the right to change this Policy at any time. Changes shall become effective when a revised Policy is posted to ObieTel's websites.